Studio Velo Customer Support

Shipping Costs and Delivery Schedule:

Studio Velo Cycling offers the following USPS & UPS shipping options to our valued customers:

*Shipping Method*	*Estimated Delivery*	*Cost*
Ground UPS / USPS	2-5 business days	$7.95
Expedited – 2 Day UPS*	2-3 business days	$19.95
UPS / USPS – Next Day Air Saver*	1-2 business days	$34.95

* Please note that 2 Day UPS / USPS and Overnight UPS / USPS orders received after 2:00 P.M. PST will be processed the next business day. All orders require one day for processing before being released for delivery. We do not ship to P.O. Boxes.

Orders are processed Monday through Friday, excluding holidays. Orders received after 2.00 P.M. PST during the week, over the weekend, or on holidays will be processed the next business day.

To ensure your order is shipped without delay, please double check that your billing information matches your credit card billing address. Verification and order processing normally takes one business day.

Shipping costs are not refundable for returned or replaced items. If a returned item was shipped for free, the actual shipping cost will be deducted from your refund for the returned items.

Free shipping for orders over $100 in the United States applies to apparel and accessories only and is not applicable to large items such as bicycles, bike bags, bike parts and components, and nutritional items.

Please Note:

Shipping and handling charges are not refundable.
A credit will be issued as soon as we receive and process your return.
Please allow up to two billing cycles for a refund to appear on your credit card statement.
Special offers or sale items cannot be returned. All sale or discounted items are final. No returns on sale items.

International Orders:

Studio Velo offers international shipping by United States Postal Service to most international countries and regions.

International Shipping rates are as follows:

Shipping Method	Estimated Delivery	Cost
USPS	7-10 business days	$30.00

All items being imported to a foreign country are subject to inspection by customs and duties may be assessed accordingly. You will be responsible for paying any import duties that may be due at the time of delivery. Studio Velo Cycling cannot determine these fees during your purchase transaction.

Should you have any questions about your international order, please contact us at sales@studiovelocycling.com.

Tracking your Order:

Shortly after your order has shipped, you will receive a confirmation email from a Studio Velo Cycling customer service representative providing you with tracking details for your order. Locate the USPS or UPS number on your shipping confirmation email and enter that number to check the status of your order delivery.

Tracking details may not be available to you immediately as it can take 24 hours before tracking information is updated on the shipping carriers website.

Sales Tax:

Studio Velo Cycling charges NO SALES TAX for any purchases shipped outside the state of California. Orders shipped within California are subject to 8% sales tax.

Returns and Exchanges:

Our goal at Studio Velo Cycling is to ensure our customers feel great about their purchase.

If you are not happy for any reason, we will gladly accept your timely return of unworn, unwashed, or defective merchandise for a full refund of the original purchase price. However clearance items, special offers or sale items cannot be returned. Items purchased with a discount code may be returned for store credit or exchange, the buyer is responsible for any shipping costs that may occur. All sale or clearance items are final. No returns on sale items.

Returned merchandise must be sent back to Studio Velo Cycling within 30 days of the purchase date, include the vendor packaging and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.

Carefully pack your product in to the Studio Velo packaging it was received in
Contact Studio Velo Sales Department for a Return # at sales@studiovelocycling.com
Ensure the package is sealed with tape to ensure the goods are secure in transit
Take your package to any UPS drop off location, drop box or UPS authorized shipped center or give your package to any UPS driver making a regular pick up or delivery at your office or place of business

If you choose to return an item using your own packaging, please return the goods to the following address:

Studio Velo
Customer Returns Dept.
247 Shoreline Highway
Mill Valley, CA 94941

Please note it may take 10-14 business days to process your refund or exchange after we receive it at our returns department. We will email you to confirm we received your return and notify that the credit has been processed.

Special Orders:

While Studio Velo Cycling endeavors to have a sufficient inventory of items in stock, from time to time, an item may sell out. If your size is not available, please contact us at sales@studiovelocycling.com with the item number and the size you require to request a special order. We will ensure you received the first available product once it returns to stock.

Studio Velo Cycling is Upfront